As Amusement Products continues to refine our products and control systems to make them easier to maintain and operate, customers often hire new staff for operations and maintenance to run their park each year. Many of the questions they have can be answered with a quick call to our technical support staff (dialing 5 as soon as you hear the automated attendant) or by reading our operations and maintenance manuals for each attraction. To aid your staff, last year we increased our tech support staff from two to five people. In addition, one of the tech support assistants carries a phone with them to answer the calls more quickly. If you are transferred to the answering system that means the phone is already in use. You can either leave a message or you can dial * then 0 and the operator can put you through to another tech support assistant. However, sometimes your staff needs more thorough training than they can get in a 10-minute phone call. In the past, we offered two options for this training:
While this fits many of our operator’s needs, we decided if we can have several locations send people for the same training, we could help reduce their costs and widen the type of attraction training we can offer them. Thus, we are going to offer a two-day maintenance and operations training seminar for customers and their staff to attend. Customers may choose to attend only the attraction training they have or stay for the full two days. Customers who have multiple Amusement Products attractions will find it beneficial to stay for all the seminars over the two days. We encourage our FEC owners to send both maintenance and operations personnel, and to even attend themselves. As a 37-year operator, I have found that knowing what is supposed to happen is as important as knowing how to do the maintenance yourself. If you don’t know the correct way to solve an issue, you won’t know that what you are being told by your staff is incorrect and just wasting time.